A few years ago, a counselor shared an experience with a Micronesian boy, who seemed unhappy about his healthcare provider and resistant to care. The counselor learned that the healthcare provider would pat the boy on the head – a reassuring action in Western culture, but a more threatening action in Micronesian culture. Once he shared this knowledge with the healthcare provider, they stopped the practice, and the boy’s relationship with them improved.
I work for a mental health counseling center, and I was lucky to go to the Solihten Institute Annual Conference earlier this month. It was all about working well, wellbeing, and caring for caregivers.
Michael Torres, MD, a prominent voice in the health care and spiritually integrated sectors, spoke to us about the importance of taking a justice-based approach in healthcare. He believes that we have a responsibility to educate ourselves and each other around belonging, inclusion, diversity, and equity principles.
“We are comprised on three dimensions: mind, spirit, and body,” stated Dr. Torres. “Each dimension has a range of functioning. An imbalance in one dimension affects all other dimensions.”
While acknowledging that it is not our clients’ job to teach us about their needs, he reminded healthcare providers to listen to what clients share about their cultural needs.
Dr. Torres trusted us with his personal experiences and shared 3 mindsets to create a place of safety and wellbeing in healthcare:
1. Be in tune with how we define ourselves culturally. Our experience with healthcare, whether positive or negative, may not be someone’s experience with healthcare.
Dr. Torres stated that African Americans have an intergenerational distrust about the U.S. government and healthcare system, from the under-diagnosis of mental health issues and over-diagnosis of psychosis to illegal experimental.
2. Accept differences in culture without assigning value or worth. What we say and do may have very different means for someone else.
Dr. Torres shared an experience he had with a coworker, who invited him to her house to play tennis. She told him to come to the back door, which invoked a strong, negative response in him. For him, the back door signaled racism and shame. He went to the front door. It bothered him so much that he asked her about it, and she said that where she grew up, family and friends came to the back door. For her, the back door signaled friendship and trust.
3. Be aware of cultural differences within racial groups. In healthcare, what is the diagnosis of a disparity (a difference in health outcomes among ethnicities)? How do you document the effects of micro-aggressions (covert, conscious, and intentional acts), micro-insults (subtle insults) or micro-invalidations (negative thoughts, feelings, and experiences)? What can you prescribe to address the lingering effects of colonialism, such as the prejudice and discrimination against people with darker skin tones and preferential treatment towards people with lighter skin tones?
Creating a place of safety, wellbeing, and belonging is an on-going process, one that has to be continually reinforced and reevaluated, so that we can live healthy and well.
Have you had an experience where something you said or did was interpreted in the wrong way? How did you reach an understanding and rebuild trust?